Warranty claim

Start the process

To start the warranty process, please fill out all fields (all are required). In order to proceed, we will need all information, a copy of the receipt and pictures of the flooring. An inspection report may be required to proceed. If all information is not provided within 30 days, the claim will be automatically closed. Please make sure to check your email for correspondence from our warranty team.

"*" indicates required fields

Claimant Name*

Address Where Claim is Located*

City*

State / Province / Territory*

Zip / Postal Code*

Country*

Email Address*

Phone*

What is the name of the product purchased?*

How many cartons were purchased?*

Where did you purchase this material from? Please upload a receipt of purchase below.*

Upload Receipt*

Drop files here or

Max. file size: 5 MB, Max. files: 1.

Please provide a short summary of the issue you are experiencing.*

What area(s) were the product installed in? Which areas are having an issue?*

Please provide pictures of the entire floor of the problematic area as well as any remaining boxes.*

Drop files here or

Max. file size: 20 MB.

Who installed the flooring?*

What is under the new floor space that was installed – if anything? (Crawl space, slab, garage, etc…)*

What is the subfloor?*

Was there a moisture test done? Was moisture mitigation needed?*

Was there any additional moisture barrier or underlayment used? Please list product and where it was purchased.*

Have you had an inspection completed of the property?"*

Yes

Please upload a copy of the inspection report.

Drop files here or

Max. file size: 5 MB, Max. files: 1.

Additional information

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ADDITIONAL INFORMATION

Warranty claim

CLEANING &
MAINTENANCE GUIDE

PRODUCT WARRANTY
INFORMATION

INSTALLATION
INSTRUCTIONS

Warranty claim

CLEANING & MAINTENANCE GUIDE

PRODUCT WARRANTY INFORMATION

INSTALLATION INSTRUCTIONS

CLEANING &
MAINTENANCE GUIDE

PRODUCT WARRANTY
INFORMATION

INSTALLATION
INSTRUCTIONS